Advice and tips

The main questions and answers about stoves and heating.

It is important to ensure adequate access for cleaning and maintenance of the fireplace stove or insert, flue and chimney from the moment of installation, if these cannot be cleaned from another location (e.g., from the roof or specifically designed doors).

Your fireplace insert or stove is a high-quality product and no fundamental defects are expected during standard operation. It is important to regularly and carefully check and clean the fireplace stove and flue, always before and after the heating season.

All cleaning and maintenance work must only be carried out when the fireplace stove or insert is completely cold.

Regular inspection and replacement of parts subject to wear and tear, specifically those known to require regular replacement (parts in direct contact with the fire such as chamotte tiles, seals, deflectors, etc.) is very important.

A cracked chamotte tile does not affect the function and service life of the product, as long as it does not fall out completely. Chamotte tiles also need to be replaced if completely damaged by crumbling. Follow the operating manual when replacing chamotte tiles.

We recommend replacing the seal on doors and glass depending on their condition and the amount of use of your fireplace stove and insert, ideally every second season. However, it is necessary to ensure that seals are not burned out, damaged or degraded. Poor seals result in uncontrolled air intake and lead to unregulated combustion. Long-term thermal stress caused by overheating can lead to permanent damage to the structure of the fireplace stove or insert.

If the glass seal is damaged, the sealing and dilatation function is compromised, and the glazing may crack.

When using chemical cleaning agents, avoid contact with the seal in order to prevent degradation.

The manufacturer is not responsible for any damage caused by the use of chemical substances.